If there are any questions not addressed here, please email or call [preferably email] and they will be answered ASAP! I really enjoy getting to know my customers and their likes and needs in headwear. Look forward to doing business with you in the very near future.

How do I measure for my hat size?

Using a fabric tape measure and a "second party", measure the circumference of your head a thumb width [1"] above the ear and the eyebrow. This is the position most hat wearers wear their hats. Compare that measurement in inches to the sizing chart for the particular manufacturer of the hat you want, and that will give you the hat size.
 

Order Status?

If your selection is in stock, expect it in 1-2 weeks. If the item is on backorder you will be notified of the expected ship date by email. Note that any hat special ordered or customized will take 5-8 weeks and is non-returnable.
 

How do I track my order?

When the order is shipped you will receive an email notification with the tracking number of the specific carrier, [UPS ground, FedEx ground, or USPO Priority]!
 

Is my personal information secure?

Yes, the site is protected with Verisign SSL encryption and certified by McAfee 24 hours a day, 365 days a year, as you will see in the shopping cart.
 

I live outside the USA?

Please email us with the destination country and you will be given shipping cost and any policies for that particular country.
 

I don't have a computer or a credit card? How can I order from your website?

If you'll call the 866 number, I can take your order over the phone. Other than a credit card, the only other methods of payment accepted are money orders or cash. No personal checks accepted.
 

What types of hats do you carry?

We carry a wide selection of hats from several manufacturers - only the best quality men’s dress hats, western hats, and fur felt hats available. Some of the different hat finishes in dress hats are: Peluche (usually a long nap, uncombed), Grand Beaver (long nap, combed horizontally in a counter-clock direction), Velour (deep lustrous nap, similar to fine velvet), Suede (shorter than the Velour finish but longer than Smooth finishes), Silk (worked extensively by hand in such a way to give a high luster in a swirling rotation). Western hats come in many different crown and brim combinations and in many colors. The quality of a western hat is measured in the “X” count, which indicated the amount of fur [Beaver, Hare, Rabbit, Chinchilla, Nutria, etc.] that is used in the felting process for that particular hat. Each hat manufacturer have their own “X” rating.